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Date: Mon, 23 Sep 2024 16:05:13 +0000
From: "[System] Zenticket (Twilio Support)" <support@twilio.zendesk.com>
Reply-To: Twilio Support <support+id18423268@twilio.zendesk.com>
To: unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b <sandra@silveroak.website>
Message-ID: <Z1WZRV1YZ4W_66f191b9bed61_58396c15848cc_sprut@zendesk.com>
In-Reply-To: <Z1WZRV1YZ4W@zendesk.com>
Subject: Request# 18423268 | Auto Suspension Notice
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## In replies all text above this line is added to the ticket ##=0D
=0D
----------------------------------------------=0D
=0D
unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b, Sep 23, 2024, 9:05=E2=80=
=AFAM PDT=0D
=0D
Dear SendGrid Customer,=0D
=0D
SendGrid's automated systems have detected abnormal activity on your rese=
ller account. In order to protect your sending reputation, your account h=
as been suspended at this time.=0D
=0D
We recognize how crucial email is to your business. In an effort to minim=
ize disruption to your service, your messages are being held in a queue f=
or the next 72 hours and will be sent upon reactivation.=0D
=0D
To reactivate your service, we have included some questions below to bett=
er understand your email program. Please respond as quickly as possible f=
or us to start the reactivation process.=0D
=0D
What is the nature and purpose of your emails?=0D
Where did you acquire your recipient list?=0D
Please provide a link to your sign up/opt-in page.=0D
Do you send messages via multiple IP addresses or through multiple servic=
e providers?=0D
How old is your recipient list?=0D
When was the last time you communicated with these recipients?=0D
How do you maintain your recipient list?=0D
=0D
Sincerely,=0D
SendGrid Compliance=0D
=0D
**Please respond directly to this ticket in order to start the reactivati=
on process and be aware that an account in a suspended state will continu=
e to incur auto-renewal billing for your subscription.** Should your acco=
unt be canceled or terminated before the end of the month your renewal bi=
lling will be canceled, however you will still be charged for any overage=
s or newsletter usage.=0D
=0D
You may also sign in to your account at [www.sendgrid.com](https://sendgr=
id.com/) to review your statistics and reports. For more information as t=
o the status of your account, please [click here](https://sendgrid.zendes=
k.com/entries/21841403-account-under-review).=0D
=0D
Customer UserID: 47059549=0D
Customer Username: unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b=0D
Customer Email: sandra@silveroak.website=0D
=0D
-------------------------=0D
Your Twilio Ticket ID # 18423268=0D
View your ticket in Help Center: https://help.twilio.com/tickets/18423268=
=0D
Encoded ID # [Z1WZRV-1YZ4W] =0D
=0D
--------------------------------=0D
This email is a service from Twilio.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[Z1WZRV-1YZ4W]=

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a Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px;=
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" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p=
x 0;">Dear SendGrid Customer,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; =
line-height: 22px; margin: 15px 0;">SendGrid's automated systems have det=
ected abnormal activity on your reseller account. In order to protect you=
r sending reputation, your account has been suspended at this time.</p><p=
 dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"=
>We recognize how crucial email is to your business. In an effort to mini=
mize disruption to your service, your messages are being held in a queue =
for the next 72 hours and will be sent upon reactivation.</p><p dir=3D"lt=
r" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">To reacti=
vate your service, we have included some questions below to better unders=
tand your email program. Please respond as quickly as possible for us to =
start the reactivation process.</p><p dir=3D"ltr" style=3D"color: #2b2e2f=
; line-height: 22px; margin: 15px 0;">What is the nature and purpose of y=
our emails?<br>Where did you acquire your recipient list?<br>Please provi=
de a link to your sign up/opt-in page.<br>Do you send messages via multip=
le IP addresses or through multiple service providers?<br>How old is your=
 recipient list?<br>When was the last time you communicated with these re=
cipients?<br>How do you maintain your recipient list?</p><p dir=3D"ltr" s=
tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Sincerely,<br=
>SendGrid Compliance</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0;">**Please respond directly to this ticket in or=
der to start the reactivation process and be aware that an account in a s=
uspended state will continue to incur auto-renewal billing for your subsc=
ription.** Should your account be canceled or terminated before the end o=
f the month your renewal billing will be canceled, however you will still=
 be charged for any overages or newsletter usage.</p><p dir=3D"ltr" style=
=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">You may also sign=
 in to your account at [<a href=3D"http://www.sendgrid.com](https://sendg=
rid.com/)" target=3D"_blank" rel=3D"nofollow noreferrer">www.sendgrid.com=
](https://sendgrid.com/)</a> to review your statistics and reports. For m=
ore information as to the status of your account, please [click here](<a =
href=3D"https://sendgrid.zendesk.com/entries/21841403-account-under-revie=
w" target=3D"_blank" rel=3D"nofollow noreferrer">https://sendgrid.zendesk=
.com/entries/21841403-account-under-review</a>).</p><p dir=3D"ltr" style=3D=
"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Customer UserID: 470=
59549<br>Customer Username: unified_acct_US3bac926c2a3055d0ee04259d0e9f1e=
5b<br>Customer Email: <a href=3D"mailto:sandra@silveroak.website" rel=3D"=
noreferrer">sandra@silveroak.website</a></p></div>                      <=
/td>        </tr>      </tbody></table>    </td>  </tr></tbody></table></=
div><p dir=3D"ltr">-------------------------<br>Your Twilio Ticket ID # 1=
8423268<br>View your ticket in Help Center: <a href=3D"https://help.twili=
o.com/tickets/18423268" rel=3D"noreferrer">https://help.twilio.com/ticket=
s/18423268</a><br>Encoded ID # [Z1WZRV-1YZ4W] </p>=0D
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     This email is a service from Twilio.  Delivered by <a href=3D"http:/=
/www.zendesk.com" style=3D"color:black" target=3D"_new">Zendesk</a>.=0D
    </div>=0D
  </div>=0D
<span style=3D"color:#FFFFFF" aria-hidden=3D"true">[Z1WZRV-1YZ4W]</span>=0D=

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