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Return-Path: <support@twilio.zendesk.com> Delivered-To: sandra@silveroak.website Received: from server311.web-hosting.com by server311.web-hosting.com with LMTP id YEvgKMKR8WaaxjAA22dzLw (envelope-from <support@twilio.zendesk.com>) for <sandra@silveroak.website>; Mon, 23 Sep 2024 12:05:22 -0400 Return-path: <support@twilio.zendesk.com> Envelope-to: sandra@silveroak.website Delivery-date: Mon, 23 Sep 2024 12:05:22 -0400 Received: from [63.250.43.69] (port=29110 helo=asp-relay-shared.jellyfish.systems) by server311.web-hosting.com with esmtps (TLS1.3) tls TLS_AES_256_GCM_SHA384 (Exim 4.96.2) (envelope-from <support@twilio.zendesk.com>) id 1sslYw-00DPnD-1d for sandra@silveroak.website; Mon, 23 Sep 2024 12:05:22 -0400 Authentication-Results: asp-relay-shared.jellyfish.systems; dkim=pass header.d=zendesk.com header.s=zendesk2 header.b=MWrR6REh; dmarc=pass (policy=reject) header.from=zendesk.com; spf=pass (asp-relay-shared.jellyfish.systems: domain of support@twilio.zendesk.com designates 192.161.152.37 as permitted sender) smtp.mailfrom=support@twilio.zendesk.com Received: from mta-out7.pod27.use2.zdsys.com (mta-out7.pod27.use2.zdsys.com [192.161.152.37]) (using TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256) (No client certificate requested) by asp-relay-shared.jellyfish.systems (Postfix) with ESMTPS id 4XC7B24XXSz17TR for <sandra@silveroak.website>; Mon, 23 Sep 2024 16:05:14 +0000 (UTC) Received: from zendesk.com (unknown [127.0.0.6]) by mta-out15.pod27.use2.zdsys.com (Zendesk) with ESMTP id 7e845d76-dd3c-40bd-9ebc-5d7aa462780e for <sandra@silveroak.website>; Mon, 23 Sep 2024 16:05:14 +0000 (UTC) Date: Mon, 23 Sep 2024 16:05:13 +0000 From: "[System] Zenticket (Twilio Support)" <support@twilio.zendesk.com> Reply-To: Twilio Support <support+id18423268@twilio.zendesk.com> To: unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b <sandra@silveroak.website> Message-ID: <Z1WZRV1YZ4W_66f191b9bed61_58396c15848cc_sprut@zendesk.com> In-Reply-To: <Z1WZRV1YZ4W@zendesk.com> Subject: Request# 18423268 | Auto Suspension Notice Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_66f191b9ebe1c_58396c1584926"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-29454831415067 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: c52caba X-Zendesk-Email-Id: 01J8FT2ECJSVCHRFK06PQR8BPY DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk2; t=1727107514; bh=h0eVZgi9yfBxuIOww4rQYqYqsRk8rBkwRZdYlol1Rsg=; h=date:from:reply-to:to:message-id:in-reply-to:subject:mime-version:content-type:content-transfer-encoding; b=MWrR6REhPag/1C+y0KTxfC7XsUrUtJ7Fvmc/jZzN0RLvcOc1d408X6OUJ51HuGG6iA+dBhPLoiTjNy0HbSGkA5IjPD3x1OA/Srkfrkqr1nwSDIUq7is047wpvr8pbIe+znePAPl/pS+YBQe4cF6e/DWLSHYUq/n25AgUvbVRj1RF8lKnQuHB7XoofoGFzYf15fyjannXe/SRk3N8leYYWxCsWDR/ZVpFUUTaq3+HC5yp8AJiddsKP906oawbp90ljvrNN4vh+OFLetAmHG9Db8ALHDlJ5kWicH7gSt92UmE/xp5uPH48UcYCsKBvyIABQ3eLUJMooangsRQAOLmLXA== ----==_mimepart_66f191b9ebe1c_58396c1584926 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ## In replies all text above this line is added to the ticket ##=0D =0D ----------------------------------------------=0D =0D unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b, Sep 23, 2024, 9:05=E2=80= =AFAM PDT=0D =0D Dear SendGrid Customer,=0D =0D SendGrid's automated systems have detected abnormal activity on your rese= ller account. In order to protect your sending reputation, your account h= as been suspended at this time.=0D =0D We recognize how crucial email is to your business. In an effort to minim= ize disruption to your service, your messages are being held in a queue f= or the next 72 hours and will be sent upon reactivation.=0D =0D To reactivate your service, we have included some questions below to bett= er understand your email program. Please respond as quickly as possible f= or us to start the reactivation process.=0D =0D What is the nature and purpose of your emails?=0D Where did you acquire your recipient list?=0D Please provide a link to your sign up/opt-in page.=0D Do you send messages via multiple IP addresses or through multiple servic= e providers?=0D How old is your recipient list?=0D When was the last time you communicated with these recipients?=0D How do you maintain your recipient list?=0D =0D Sincerely,=0D SendGrid Compliance=0D =0D **Please respond directly to this ticket in order to start the reactivati= on process and be aware that an account in a suspended state will continu= e to incur auto-renewal billing for your subscription.** Should your acco= unt be canceled or terminated before the end of the month your renewal bi= lling will be canceled, however you will still be charged for any overage= s or newsletter usage.=0D =0D You may also sign in to your account at [www.sendgrid.com](https://sendgr= id.com/) to review your statistics and reports. For more information as t= o the status of your account, please [click here](https://sendgrid.zendes= k.com/entries/21841403-account-under-review).=0D =0D Customer UserID: 47059549=0D Customer Username: unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b=0D Customer Email: sandra@silveroak.website=0D =0D -------------------------=0D Your Twilio Ticket ID # 18423268=0D View your ticket in Help Center: https://help.twilio.com/tickets/18423268= =0D Encoded ID # [Z1WZRV-1YZ4W] =0D =0D --------------------------------=0D This email is a service from Twilio.=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D [Z1WZRV-1YZ4W]= ----==_mimepart_66f191b9ebe1c_58396c1584926 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <!DOCTYPE html><html><head>=0D <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8= ">=0D <style type=3D"text/css">=0D table td {=0D border-collapse: collapse;=0D }=0D =0D </style>=0D =0D <style type=3D"text/css">=0D @media only screen and (max-width: 768px) {=0D .simplified-email-footer .namecard {=0D display: block;=0D min-width: 100%;=0D padding: 0 0 16px 0; }=0D =0D .simplified-email-footer .content {=0D padding: 16px; }=0D }=0D </style>=0D </head>=0D <body style=3D"width: 100%!important; margin: 0; padding: 0;">=0D <div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G= rande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;">=0D <div style=3D"color: #b5b5b5;">## In replies all text above this line= is added to the ticket ##</div>=0D <p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"= ><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cell= spacing=3D"0" border=3D"0" role=3D"presentation"> <tbody><tr> <td wid= th=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> = <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0= " style=3D"table-layout:fixed;" role=3D"presentation"> <tbody><tr>= <td valign=3D"top" style=3D"padding: 0 15px 0 15px;= width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" sty= le=3D"height: auto; line-height: 100%; outline: none; text-decoration: no= ne; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5= px;" src=3D"https://twilio.zendesk.com/images/2016/default-avatar-80.png"= > </td> <td width=3D"100%" style=3D"padding= : 0; margin: 0;" valign=3D"top"> <p style=3D"font-family:'Luci= da Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif;= font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; pad= ding: 0; color:#1b1d1e;" dir=3D"ltr"> <stron= g>unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b</strong> = </p> <p style=3D"font-family:'Lucida Grande','Lucid= a Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px;= line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color= :#bbbbbb;" dir=3D"ltr"> Sep 23, 2024, 9:05=E2=80=AFAM PDT = </p> <div class=3D"zd-comment= " dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0= ;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15p= x 0;">Dear SendGrid Customer,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; = line-height: 22px; margin: 15px 0;">SendGrid's automated systems have det= ected abnormal activity on your reseller account. In order to protect you= r sending reputation, your account has been suspended at this time.</p><p= dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"= >We recognize how crucial email is to your business. In an effort to mini= mize disruption to your service, your messages are being held in a queue = for the next 72 hours and will be sent upon reactivation.</p><p dir=3D"lt= r" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">To reacti= vate your service, we have included some questions below to better unders= tand your email program. Please respond as quickly as possible for us to = start the reactivation process.</p><p dir=3D"ltr" style=3D"color: #2b2e2f= ; line-height: 22px; margin: 15px 0;">What is the nature and purpose of y= our emails?<br>Where did you acquire your recipient list?<br>Please provi= de a link to your sign up/opt-in page.<br>Do you send messages via multip= le IP addresses or through multiple service providers?<br>How old is your= recipient list?<br>When was the last time you communicated with these re= cipients?<br>How do you maintain your recipient list?</p><p dir=3D"ltr" s= tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Sincerely,<br= >SendGrid Compliance</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig= ht: 22px; margin: 15px 0;">**Please respond directly to this ticket in or= der to start the reactivation process and be aware that an account in a s= uspended state will continue to incur auto-renewal billing for your subsc= ription.** Should your account be canceled or terminated before the end o= f the month your renewal billing will be canceled, however you will still= be charged for any overages or newsletter usage.</p><p dir=3D"ltr" style= =3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">You may also sign= in to your account at [<a href=3D"http://www.sendgrid.com](https://sendg= rid.com/)" target=3D"_blank" rel=3D"nofollow noreferrer">www.sendgrid.com= ](https://sendgrid.com/)</a> to review your statistics and reports. For m= ore information as to the status of your account, please [click here](<a = href=3D"https://sendgrid.zendesk.com/entries/21841403-account-under-revie= w" target=3D"_blank" rel=3D"nofollow noreferrer">https://sendgrid.zendesk= .com/entries/21841403-account-under-review</a>).</p><p dir=3D"ltr" style=3D= "color: #2b2e2f; line-height: 22px; margin: 15px 0;">Customer UserID: 470= 59549<br>Customer Username: unified_acct_US3bac926c2a3055d0ee04259d0e9f1e= 5b<br>Customer Email: <a href=3D"mailto:sandra@silveroak.website" rel=3D"= noreferrer">sandra@silveroak.website</a></p></div> <= /td> </tr> </tbody></table> </td> </tr></tbody></table></= div><p dir=3D"ltr">-------------------------<br>Your Twilio Ticket ID # 1= 8423268<br>View your ticket in Help Center: <a href=3D"https://help.twili= o.com/tickets/18423268" rel=3D"noreferrer">https://help.twilio.com/ticket= s/18423268</a><br>Encoded ID # [Z1WZRV-1YZ4W] </p>=0D <div style=3D"color: #9e9e9e; margin: 10px 0 14px 0; padding-top: 10p= x; border-top: 1px solid #eeeeee;">=0D This email is a service from Twilio. Delivered by <a href=3D"http:/= /www.zendesk.com" style=3D"color:black" target=3D"_new">Zendesk</a>.=0D </div>=0D </div>=0D <span style=3D"color:#FFFFFF" aria-hidden=3D"true">[Z1WZRV-1YZ4W]</span>=0D= =0D </body></html>= ----==_mimepart_66f191b9ebe1c_58396c1584926--