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Date: Wed, 25 Sep 2024 17:06:19 +0000
From: Twilio SendGrid Support <support@twiliosendgrid.zendesk.com>
Reply-To: Twilio SendGrid Support <support+id18423268@twiliosendgrid.zendesk.com>
To: unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b <sandra@silveroak.website>
Message-ID: <Z1WZRV1YZ4W_66f4430b8296c_61396c196085_sprut@zendesk.com>
In-Reply-To: <Z1WZRV1YZ4W@zendesk.com>
 <Z1WZRV1YZ4W_66f191b9bed61_58396c15848cc_sprut@zendesk.com>
Subject: Request #18423268: How would you rate the support you received?
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## In replies all text above this line is added to the ticket ##=0D
=0D
Hello unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b,=0D
=0D
We'd love to hear what you think of our customer support on this ticket. =
Please take a moment to answer our survey below and tell us how we can im=
prove:=0D
=0D
<h3>How satisfied were you overall with your interaction with support?</h=
3>=0D
<br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?ove=
rall_csat=3D5&ticket_id=3D18423268&group=3DTX/Fraud Ops (TXO)&brand=3DSen=
dGrid&channel=3DWeb Service&product=3D-&email_product=3D-" target=3D"_bla=
nk"><img src=3D"https://scarlet-anteater-2261.twil.io/assets/5%20green%20=
extra%20happy.png" alt=3D"Very Satisfied" style=3D"width:32px;height:32px=
;">Very Satisfied</a>=0D
<br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?ove=
rall_csat=3D4&ticket_id=3D18423268&group=3DTX/Fraud Ops (TXO)&brand=3DSen=
dGrid&channel=3DWeb Service&product=3D-&email_product=3D-" target=3D"_bla=
nk"><img src=3D"https://scarlet-anteater-2261.twil.io/assets/4%20yellow%2=
0less%20happy.png" alt=3D"Satisfied" style=3D"width:32px;height:32px;">Sa=
tisfied</a>=0D
<br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?ove=
rall_csat=3D3&ticket_id=3D18423268&group=3DTX/Fraud Ops (TXO)&brand=3DSen=
dGrid&channel=3DWeb Service&product=3D-&email_product=3D-" target=3D"_bla=
nk"><img src=3D"https://scarlet-anteater-2261.twil.io/assets/3%20mustard%=
20blank.png" alt=3D"Neither Satisfied nor Dissatisfied" style=3D"width:32=
px;height:32px;">Neither Satisfied nor Dissatisfied</a>=0D
<br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?ove=
rall_csat=3D2&ticket_id=3D18423268&group=3DTX/Fraud Ops (TXO)&brand=3DSen=
dGrid&channel=3DWeb Service&product=3D-&email_product=3D-" target=3D"_bla=
nk"><img src=3D"https://scarlet-anteater-2261.twil.io/assets/2%20orange%2=
0less%20sad.png" alt=3D"Dissatisfied" style=3D"width:32px;height:32px;">D=
issatisfied</a>=0D
<br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?ove=
rall_csat=3D1&ticket_id=3D18423268&group=3DTX/Fraud Ops (TXO)&brand=3DSen=
dGrid&channel=3DWeb Service&product=3D-&email_product=3D-" target=3D"_bla=
nk"><img src=3D"https://scarlet-anteater-2261.twil.io/assets/1%20red%20ex=
tra%20sad.png" alt=3D"Very Dissatisfied" style=3D"width:32px;height:32px;=
">Very Dissatisfied</a>=0D
<br>=0D
=0D
Here's a reminder of what your ticket was about:=0D
=0D
----------------------------------------------=0D
=0D
unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b, Sep 23, 2024, 9:05=E2=80=
=AFAM PDT=0D
=0D
Dear SendGrid Customer,=0D
=0D
SendGrid's automated systems have detected abnormal activity on your rese=
ller account. In order to protect your sending reputation, your account h=
as been suspended at this time.=0D
=0D
We recognize how crucial email is to your business. In an effort to minim=
ize disruption to your service, your messages are being held in a queue f=
or the next 72 hours and will be sent upon reactivation.=0D
=0D
To reactivate your service, we have included some questions below to bett=
er understand your email program. Please respond as quickly as possible f=
or us to start the reactivation process.=0D
=0D
What is the nature and purpose of your emails?=0D
Where did you acquire your recipient list?=0D
Please provide a link to your sign up/opt-in page.=0D
Do you send messages via multiple IP addresses or through multiple servic=
e providers?=0D
How old is your recipient list?=0D
When was the last time you communicated with these recipients?=0D
How do you maintain your recipient list?=0D
=0D
Sincerely,=0D
SendGrid Compliance=0D
=0D
**Please respond directly to this ticket in order to start the reactivati=
on process and be aware that an account in a suspended state will continu=
e to incur auto-renewal billing for your subscription.** Should your acco=
unt be canceled or terminated before the end of the month your renewal bi=
lling will be canceled, however you will still be charged for any overage=
s or newsletter usage.=0D
=0D
You may also sign in to your account at [www.sendgrid.com](https://sendgr=
id.com/) to review your statistics and reports. For more information as t=
o the status of your account, please [click here](https://sendgrid.zendes=
k.com/entries/21841403-account-under-review).=0D
=0D
Customer UserID: 47059549=0D
Customer Username: unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b=0D
Customer Email: sandra@silveroak.website=0D
=0D
--------------------------------=0D
This email is a service from SendGrid.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[Z1WZRV-1YZ4W]=

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rande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;">=0D
    <div style=3D"color: #b5b5b5;">## In replies all text above this line=
 is added to the ticket ##</div>=0D
    <p dir=3D"ltr">Hello unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b,=
</p><p dir=3D"ltr">We'd love to hear what you think of our customer suppo=
rt on this ticket. Please take a moment to answer our survey below and te=
ll us how we can improve:</p><p dir=3D"ltr"></p><h3>How satisfied were yo=
u overall with your interaction with support?</h3><br><br><a href=3D"http=
s://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?overall_csat=3D5&amp;t=
icket_id=3D18423268&amp;group=3DTX/Fraud Ops (TXO)&amp;brand=3DSendGrid&a=
mp;channel=3DWeb Service&amp;product=3D-&amp;email_product=3D-" target=3D=
"_blank"><img src=3D"https://scarlet-anteater-2261.twil.io/assets/5%20gre=
en%20extra%20happy.png" alt=3D"Very Satisfied" style=3D"width:32px;height=
:32px;">Very Satisfied</a><br><br><a href=3D"https://surveys.twilio.com/j=
fe/form/SV_3k1YpVwseXBcuCp?overall_csat=3D4&amp;ticket_id=3D18423268&amp;=
group=3DTX/Fraud Ops (TXO)&amp;brand=3DSendGrid&amp;channel=3DWeb Service=
&amp;product=3D-&amp;email_product=3D-" target=3D"_blank"><img src=3D"htt=
ps://scarlet-anteater-2261.twil.io/assets/4%20yellow%20less%20happy.png" =
alt=3D"Satisfied" style=3D"width:32px;height:32px;">Satisfied</a><br><br>=
<a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?overall=
_csat=3D3&amp;ticket_id=3D18423268&amp;group=3DTX/Fraud Ops (TXO)&amp;bra=
nd=3DSendGrid&amp;channel=3DWeb Service&amp;product=3D-&amp;email_product=
=3D-" target=3D"_blank"><img src=3D"https://scarlet-anteater-2261.twil.io=
/assets/3%20mustard%20blank.png" alt=3D"Neither Satisfied nor Dissatisfie=
d" style=3D"width:32px;height:32px;">Neither Satisfied nor Dissatisfied</=
a><br><br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcu=
Cp?overall_csat=3D2&amp;ticket_id=3D18423268&amp;group=3DTX/Fraud Ops (TX=
O)&amp;brand=3DSendGrid&amp;channel=3DWeb Service&amp;product=3D-&amp;ema=
il_product=3D-" target=3D"_blank"><img src=3D"https://scarlet-anteater-22=
61.twil.io/assets/2%20orange%20less%20sad.png" alt=3D"Dissatisfied" style=
=3D"width:32px;height:32px;">Dissatisfied</a><br><br><a href=3D"https://s=
urveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?overall_csat=3D1&amp;ticket=
_id=3D18423268&amp;group=3DTX/Fraud Ops (TXO)&amp;brand=3DSendGrid&amp;ch=
annel=3DWeb Service&amp;product=3D-&amp;email_product=3D-" target=3D"_bla=
nk"><img src=3D"https://scarlet-anteater-2261.twil.io/assets/1%20red%20ex=
tra%20sad.png" alt=3D"Very Dissatisfied" style=3D"width:32px;height:32px;=
">Very Dissatisfied</a><br><br><p dir=3D"ltr">Here's a reminder of what y=
our ticket was about:</p><p dir=3D"ltr"></p><div style=3D"margin-top: 25p=
x" data-version=3D"2"><table class=3D"zd-liquid-comment" width=3D"100%" c=
ellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <=
tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1p=
x dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspac=
ing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation=
">        <tbody><tr>                      <td valign=3D"top" style=3D"pa=
dding: 0 15px 0 15px; width: 40px;">              <img width=3D"40" heigh=
t=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none=
; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: =
5px; border-radius: 5px;" src=3D"https://twilio.zendesk.com/images/2016/d=
efault-avatar-80.png">            </td>                    <td width=3D"1=
00%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=
=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verda=
na,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: =
0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">               =
               <strong>unified_acct_US3bac926c2a3055d0ee04259d0e9f1e5b</s=
trong>                          </p>            <p style=3D"font-family:'=
Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-se=
rif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top:=
 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Sep 23, 2024, 9=
:05=E2=80=AFAM PDT            </p>                                    <di=
v class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heig=
ht: 22px; margin: 15px 0;">Dear SendGrid Customer,</p><p dir=3D"ltr" styl=
e=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">SendGrid's autom=
ated systems have detected abnormal activity on your reseller account. In=
 order to protect your sending reputation, your account has been suspende=
d at this time.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 2=
2px; margin: 15px 0;">We recognize how crucial email is to your business.=
 In an effort to minimize disruption to your service, your messages are b=
eing held in a queue for the next 72 hours and will be sent upon reactiva=
tion.</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margi=
n: 15px 0;">To reactivate your service, we have included some questions b=
elow to better understand your email program. Please respond as quickly a=
s possible for us to start the reactivation process.</p><p dir=3D"ltr" st=
yle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">What is the na=
ture and purpose of your emails?<br>Where did you acquire your recipient =
list?<br>Please provide a link to your sign up/opt-in page.<br>Do you sen=
d messages via multiple IP addresses or through multiple service provider=
s?<br>How old is your recipient list?<br>When was the last time you commu=
nicated with these recipients?<br>How do you maintain your recipient list=
?</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 1=
5px 0;">Sincerely,<br>SendGrid Compliance</p><p dir=3D"ltr" style=3D"colo=
r: #2b2e2f; line-height: 22px; margin: 15px 0;">**Please respond directly=
 to this ticket in order to start the reactivation process and be aware t=
hat an account in a suspended state will continue to incur auto-renewal b=
illing for your subscription.** Should your account be canceled or termin=
ated before the end of the month your renewal billing will be canceled, h=
owever you will still be charged for any overages or newsletter usage.</p=
><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px =
0;">You may also sign in to your account at [<a href=3D"http://www.sendgr=
id.com](https://sendgrid.com/)" target=3D"_blank" rel=3D"nofollow norefer=
rer">www.sendgrid.com](https://sendgrid.com/)</a> to review your statisti=
cs and reports. For more information as to the status of your account, pl=
ease [click here](<a href=3D"https://sendgrid.zendesk.com/entries/2184140=
3-account-under-review" target=3D"_blank" rel=3D"nofollow noreferrer">htt=
ps://sendgrid.zendesk.com/entries/21841403-account-under-review</a>).</p>=
<p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
;">Customer UserID: 47059549<br>Customer Username: unified_acct_US3bac926=
c2a3055d0ee04259d0e9f1e5b<br>Customer Email: <a href=3D"mailto:sandra@sil=
veroak.website" rel=3D"noreferrer">sandra@silveroak.website</a></p></div>=
                      </td>        </tr>      </tbody></table>    </td>  =
</tr></tbody></table></div>=0D
    <div style=3D"color: #9e9e9e; margin: 10px 0 14px 0; padding-top: 10p=
x; border-top: 1px solid #eeeeee;">=0D
     This email is a service from SendGrid.  Delivered by <a href=3D"http=
://www.zendesk.com" style=3D"color:black" target=3D"_new">Zendesk</a>.=0D=

    </div>=0D
  </div>=0D
<span style=3D"color:#FFFFFF" aria-hidden=3D"true">[Z1WZRV-1YZ4W]</span>=0D=

=0D
</body></html>=

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